How Can You Achieve 95% Fewer Invoicing Errors and 78% Faster Audits to Boost Your Marina's Efficiency?
Success Story: How Anchor MMS Solved Ticketing Uncertainty for a Marina
Customer Overview
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Name: Marina on the Red Sea coast
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Location: Red Sea, Egypt
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Size: Medium-sized marina (3 docks, up to 24m boat length, up to 6m draft, up to 1500 passengers per day, capacity of 50 yachts ranging from 8m to 25m)
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Operations:
- Receiving and docking private foreign tourist yachts
- Handling luxury yachts, high-speed crafts, and ferries
- Acting as an intermediary between maritime lines, tour agencies, and government authorities
The Challenge
The marina faced significant challenges in managing ticketing uncertainty due to the complexity of its operations:
- Inaccurate On-boarding Lists: Frequent errors in transporter-provided lists caused invoicing discrepancies.
- Complex Ticketing Scenarios: Varying ticket types, travel plans, and stay durations complicated invoicing.
- Manual Data Processing: Errors led to heavy auditing workloads, credit/debit notes, and profit losses.
- Dynamic Passenger Changes: Frequent mid-trip changes made invoicing even more difficult.
The Solution
Anchor MMS implemented a smart system powered by machine learning (ML) and artificial intelligence (AI) to cleanse and verify data.
Key features included:
- Data Cleansing & Verification: ML algorithms inspected, corrected, and predicted missing data.
- Accurate Ticket Classification: AI-driven analysis ensured the correct ticket type, even with incomplete info.
- Real-time Updates: Integrated with Passport Control for up-to-date passenger data.
- Automated Invoicing: Generated draft invoices automatically, reducing manual effort.
Implementation Process
- Workflow Analysis: Reviewed marina operations in detail.
- Model Training: Used real, approved data to train ML models.
- Phased Training & Approval: Step-by-step adoption with marina operations team approvals.
- Custom Workflow Integration: Adapted Anchor MMS workflows to the marina’s needs.
- API Integration: Linked Anchor MMS with existing systems for smooth operations.
The Results
The implementation of Anchor MMS delivered measurable impact:
- 95% Fewer Invoicing Errors: Verified by the Marina’s Chief Accounting Officer.
- 78% Faster Audits: Real-time auditing and dashboards reduced team workload significantly.
- Improved Efficiency: Overall operational performance improved notably, streamlining management.
Next Steps
Discover how Anchor MMS can transform your marina operations.
- Contact our sales team today
- Visit the Anchor MMS website
- Request a free demo
